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|a 0010-0716001408
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|a JKPNPNA
|b eng
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# |
# |
|a 658.812
|2 [20]
|
| 084 |
# |
# |
|a 658.812 BLA p
|
| 100 |
1 |
# |
|a Blanding, Warren
|
| 245 |
1 |
0 |
|a Practical handbook of customer service operations /
|c Warren Blanding
|
| 250 |
# |
# |
|a 1st ed.
|
| 260 |
# |
# |
|a Washington :
|b International Thomson Transport Press,
|c 1989
|
| 300 |
# |
# |
|a xx, 563 hlm. ;
|c 24 cm.
|
| 500 |
# |
# |
|a Indeks
|
| 504 |
# |
# |
|a Bibliografi : hlm. 554-556
|
| 650 |
# |
4 |
|a Pelanggan, Layanan
|x Manajemen
|
| 650 |
# |
4 |
|a Pelanggan, Pelayanan
|v Buku pegangan
|
| 650 |
# |
4 |
|a Pelanggan, Kepuasan
|
| 650 |
# |
4 |
|a Kontrol, Teori
|
| 990 |
# |
# |
|a 201600103034958
|
