Complaintopedia the art of comlaint handing : keluhan tamu yang sering terjadi di hotel dan kuci solusinya
Main Author: | Mohammad Cholil, 1971- (-) |
---|---|
Other Authors: | Adi Soenarno (-), Sigit Suyantoro, Fl |
Format: | Book |
Bahasa: | ind |
Terbitan: |
Yogyakarta :
ANDI
, 2014
|
Subjects: |
Physical Description: |
xvi, 184 hlm. : ilus. ; 23 cm |
---|---|
Bibliography: |
Bibliografi : hlm. 181-182 |
ISBN: |
9789792942798 |