Factors Affecting Customers’ Satisfaction and Perception: Case Study of Islamic Banks’Service Quality

oleh Yayah Cheriyah; Department of Management, Faculty of Economics Universitas Indonesia, Widya Sulistyowati; Department of Management, Faculty of Economics Universitas Indonesia, Ade Cornelia; Department of Management, Faculty of Economics Universitas Indonesia, Viverita Viverita; Department of Management, Faculty of Economics Universitas Indonesia
Terbitan: Management Research Center, Department of Management, Faculty of Economics and Business, U, 2013