MANAGING SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH

oleh Widjaja, Deborah Christine; Faculty of Economics, Petra Christian University
Terbitan: Institute of Research and Community Outreach - Petra Christian University, 2005

THE TYPES OF ORGANIZATIONAL CULTURE OF MIDDLE-SIZED RESTAURANTS IN THE NETHERLANDS SUITABLE FOR PLACING INDONESIAN STUDENT TRAINEES

oleh Widjaja, Deborah Christine; Faculty of Economics, Petra Christian University, Eringa, Klaes; Programme Director of the CHN University, School of Graduate Studies, MA in International Service Management Programme, the Netherlands, Gehrels, Sjoerd; Programme Director of the CHN University, School of Graduate Studies, MA in International Hospitality Management Programme, the Netherlands
Terbitan: Institute of Research and Community Outreach - Petra Christian University, 2007