INOVASI PROSES DI SUATU INDUSTRI SANDAL

oleh Handoyo, Tandy Ivanno; Alumnus, Faculty of Industrial Technology, Petra Christian University, Widiawan, Kriswanto; Faculty of Industrial Technology, Petra Christian University
Terbitan: Institute of Research and Community Outreach - Petra Christian University, 2004

PEMETAAN PREFERENSI KONSUMEN SUPERMARKET DENGAN METODE KANO BERDASARKAN DIMENSI SERVQUAL

oleh Widiawan, Kriswanto; Faculty of Industrial Technology, Petra Christian University, Irianty, Irianty; Alumnus, Faculty of Industrial Technology, Petra Christian University
Terbitan: Institute of Research and Community Outreach - Petra Christian University, 2005

PERBANDINGAN TINGKAT KEPENTINGAN VARIABEL LAYANAN PADA JASA YANG BERSIFAT REKREATIF

oleh Widiawan, Kriswanto; Faculty of Industrial Technology, Petra Christian University, Susiani, Marta; Alumnus, Faculty of Industrial Technology, Petra Christian University
Terbitan: Institute of Research and Community Outreach - Petra Christian University, 2005