The Role of Kansei Engineering in Influencing Overall Satisfaction and Behavioral Intention in Service Encounters

oleh Hartono, Markus, Tan , Kay Chuan
Terbitan: Philippines Institute of Industrial Engineers (PIIE), 2011

How the Kano model contributes to Kansei engineering in services

oleh Hartono, Markus, Tan , Kay Chuan
Terbitan: Taylor & Francis, 2011

A Proposed Framework of Kansei Engineering Application in Dealing with Customer Emotional Needs in Services

oleh Hartono, Markus, Tan, Kay Chuan
Terbitan: International Ergonomics Association (IEA), 2009

A Proposed Framework of Kansei Engineering Application in Dealing with Customer Emotional Needs in Services

oleh Hartono, Markus, Tan, Kay Chuan
Terbitan: 2009

The Role of Kansei Engineering in Influencing Overall Satisfaction and Behavioral Intention in Service Encounters

oleh Hartono, Markus, Tan , Kay Chuan
Terbitan: Philippines Institute of Industrial Engineers (PIIE), 2011

How the Kano model contributes to Kansei engineering in services

oleh Hartono, Markus, Tan , Kay Chuan
Terbitan: Taylor & Francis, 2011

Anthropometry of the Singaporean and Indonesian populations

oleh Tan, Kay Chuan, Hartono, Markus, Kumar, Naresh
Terbitan: Elsevier, 2010

Anthropometry of the Singaporean and Indonesian populations

oleh Tan, Kay Chuan, Hartono, Markus, Kumar, Naresh
Terbitan: Elsevier, 2010

Incorporating Markov chain modelling and QFD into Kansei engineering applied to services

oleh Hartono, Markus, Tan, Kay Chuan, Peacock , John Brian, Ishihara, Shigekazu
Terbitan: Inderscience Publishers, 2012

Applying Kansei Engineering, the Kano model and QFD to services

oleh Hartono, Markus, Tan, Kay Chuan, Peacock, John Brian
Terbitan: Inderscience Publishers, 2013

Cultural differences in applying Kansei Engineering to services

oleh Hartono, Markus, Tan, Kay Chuan, Peacock, John Brian
Terbitan: IEEE Xplore, 2012

Incorporating Markov chain modelling and QFD into Kansei engineering applied to services

oleh Hartono, Markus, Tan, Kay Chuan, Peacock , John Brian, Ishihara, Shigekazu
Terbitan: Inderscience Publishers, 2012

Applying Kansei Engineering, the Kano model and QFD to services

oleh Hartono, Markus, Tan, Kay Chuan, Peacock, John Brian
Terbitan: Inderscience Publishers, 2013

Incorporating Kano’s Model and Markov Chain into Kansei Engineering in Services

oleh Hartono, Markus, Tan, Kay Chuan, Peacock, John Brian
Terbitan: CRC Press, 2012

An integrative fuzzy Kansei Engineering and Kano model for logistics services

oleh Hartono, Markus, Tan, Kay Chuan, Prayogo, Dina Natalia, Santoso, Amelia
Terbitan: Faculty of Engineering, University of Surabaya, 2017