Da'wah Islamic History Organizations of Islam Radio Show Al-Qusyairi Hadis IFRS X IFRS X Purwokerto JKN JKN participants’ satisfaction Jiwa Pendidikan Purwokerto availability of drugs factor balanced scorecard ceftriaxone ciprofloxacin cost customer perspective department of pharmacy doctors factor e-purchasing effectiveness efisiensi biaya obat hambatan impediments ketersediaan obat medicines availability medicines cost efficiency patients’ demographics performance measurement persentase pasien yang dihadapi perspektif pelanggan pharmacists factor and patients factor pneumonia primary health facilities proses bisnis internal rata-rata dispensing time rata-rata waktu pemberian informasi obat