- Business Economic Management and Information System BRAND LOYALTY LANGUAGES customer loyalty BRAND IMAGE Balanced Scorecard Method CAPM CONSUMER BEHAVIOR Economic Value Added (EVA) Forcasting with moving average methods LQ 45 Markowitz Portfolio PRODUCT DEVELOPMENT Paint Raw Material Perceived usefulness Performance Measurement SME SMEs sustainability TOE TVRI airlines service quality and linear regression bank brand loyalty business strategy buying decided behavior buying decisions case study commitment communal activation company value maximum culture dimension customer satisfaction customer trust decision-making e-CRM e-commerce acceptance employee performance enthusiasm majors entrepreneurship spirit evaluate exhibition expansion exponential smoothing feasibility free cash flow graduated