Jurnal Aplikasi Manajemen loyalty satisfaction Business Customer Affection Distributive Justice GSCA Green Management HB Economic Theory Imitation strategy Innovation Interactional Justice Lean Management Loyalty Multichannel Organizational Citizenship Behavior Organizational Justice Organizational Learning Culture Procedural Justice Small Medium Enterprise Supply Chain Management Transformational Leadership and emerald customer brand attitude brand credibility celebrity endorsement core service quality customer loyalty customer retention customer satisfaction efisiensi manajemen entrepreneurial intention entrepreneurship education human resources competency inflasi perceived desirability perceived feasibility peripheral service quality permodalan profitabilitas purchase intention risiko kredit role model switching cost trust