Tinjauan yuridis upaya mediasi oleh Badan Penyelesaian Sengketa Konsumen (BPSK) Kota Tangerang Selatan terhadap sengketa konsumen (studi kasus putusan BPSK nomor 14/Pts/BPSK-TANGSEL/V/2018) = Juridical review of mediation efforts by consumer dispute settlement agency (cdsa) of south tangerang city to consumer dispute (case study of cdsa decision number 14/pts/bpsk-tangsel/v/2018) - Christie, Gracia (2019)