Valencia, M. (2020). Analisis pengaruh faktor LPSQUAL (program policy, rewards, personalization, information quality, courteousness/helpfulness, tangibility, communication quality) terhadap store loyalty melalui program perceived value, program satisfaction, program loyalty pelanggan ACE Hardware di Surabaya = Analysis of the influence of lpsqual factors (program policy, rewards, personalization, information quality, courteousness/helpfulness,tangibility, communication quality ) on store loyalty through program perceived value, program satisfaction, program loyalty ACE Hardware customers in Surabaya.

Valencia, Michelle. Analisis Pengaruh Faktor LPSQUAL (program Policy, Rewards, Personalization, Information Quality, Courteousness/helpfulness, Tangibility, Communication Quality) Terhadap Store Loyalty Melalui Program Perceived Value, Program Satisfaction, Program Loyalty Pelanggan ACE Hardware Di Surabaya = Analysis of the Influence of Lpsqual Factors (program Policy, Rewards, Personalization, Information Quality, Courteousness/helpfulness,tangibility, Communication Quality ) On Store Loyalty Through Program Perceived Value, Program Satisfaction, Program Loyalty ACE Hardware Customers in Surabaya. 2020.

Valencia, Michelle. Analisis Pengaruh Faktor LPSQUAL (program Policy, Rewards, Personalization, Information Quality, Courteousness/helpfulness, Tangibility, Communication Quality) Terhadap Store Loyalty Melalui Program Perceived Value, Program Satisfaction, Program Loyalty Pelanggan ACE Hardware Di Surabaya = Analysis of the Influence of Lpsqual Factors (program Policy, Rewards, Personalization, Information Quality, Courteousness/helpfulness,tangibility, Communication Quality ) On Store Loyalty Through Program Perceived Value, Program Satisfaction, Program Loyalty ACE Hardware Customers in Surabaya. 2020.