ANALISA KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA KANTOR BPJS KETENAGAKERJAAN JAKARTA PULOGEBANG DENGAN METODE SERVICE QUALITY (SERVQUAL) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

Main Author: GURUSINGA, JOI ALFREDO
Format: Thesis NonPeerReviewed Book
Bahasa: ind
Terbitan: , 2020
Subjects:
Online Access: http://repository.mercubuana.ac.id/57766/1/Halaman%20Judul.pdf
http://repository.mercubuana.ac.id/57766/2/HALAMAN%20PERNYATAAN.pdf
http://repository.mercubuana.ac.id/57766/3/Halaman%20Pengesahan.pdf
http://repository.mercubuana.ac.id/57766/4/Abstrak.pdf
http://repository.mercubuana.ac.id/57766/5/Kata%20Pengantar.pdf
http://repository.mercubuana.ac.id/57766/6/Daftar%20Isi.pdf
http://repository.mercubuana.ac.id/57766/7/Daftar%20Tabel.pdf
http://repository.mercubuana.ac.id/57766/8/Daftar%20Gambar.pdf
http://repository.mercubuana.ac.id/57766/9/Daftar%20Lampiran.pdf
http://repository.mercubuana.ac.id/57766/10/BAB%20I%20PENDAHULUAN.pdf
http://repository.mercubuana.ac.id/57766/11/BAB%20II%20TINJAUAN%20PUSTAKA.pdf
http://repository.mercubuana.ac.id/57766/12/BAB%20III%20METODOLOGI%20PENELITIAN.pdf
http://repository.mercubuana.ac.id/57766/13/BAB%20IV%20PENGUMPULAN%20DAN%20PENGOLAHAN%20DATA.pdf
http://repository.mercubuana.ac.id/57766/14/BAB%20V%20HASIL%20DAN%20PEMBAHASAN.pdf
http://repository.mercubuana.ac.id/57766/15/BAB%20VI%20KESIMPULAN%20DAN%20SARAN.pdf
http://repository.mercubuana.ac.id/57766/16/Daftar%20Pustaka.pdf
http://repository.mercubuana.ac.id/57766/17/Lampiran.pdf
http://repository.mercubuana.ac.id/57766/