Cover Image

ANALISIS KUALITAS PELAYANAN DI BANK BNI KCP MERCU BUANA MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD)

Main Author: FEBRIANI, RIKA
Format: Thesis NonPeerReviewed Book
Bahasa: ind
Terbitan: , 2019
Subjects:
268.7 Services
Pelayanan
657.83 Service and Professionals Activities
Kegiatan Pelayanan dan Profesional
658 General Management
Manajemen Umum
658.6 Quality Management
Manajemen Kualitas
700.41 Arts Displaying Specific Qualities of Style
Mood
Viewpoint/Seni Menampilkan Kualitas Gaya Tertentu
Suasana Hati
Sudut Pandang
Online Access: http://repository.mercubuana.ac.id/48604/1/1.%20Halaman%20Judul.pdf
http://repository.mercubuana.ac.id/48604/2/2.%20Abstrak.pdf
http://repository.mercubuana.ac.id/48604/3/3.%20Lembar%20pernyataan.pdf
http://repository.mercubuana.ac.id/48604/4/4.%20Lembar%20pengesahan.pdf
http://repository.mercubuana.ac.id/48604/5/5.%20Kata%20Pengantar.pdf
http://repository.mercubuana.ac.id/48604/6/6.%20Daftar%20Isi.pdf
http://repository.mercubuana.ac.id/48604/7/7.%20Daftar%20Tabel.pdf
http://repository.mercubuana.ac.id/48604/8/8.%20Daftar%20Gambar.pdf
http://repository.mercubuana.ac.id/48604/9/10.%20Daftar%20Lampiran.pdf
http://repository.mercubuana.ac.id/48604/10/11.%20BAB%20I.pdf
http://repository.mercubuana.ac.id/48604/11/12.%20BAB%20II.pdf
http://repository.mercubuana.ac.id/48604/12/13.%20BAB%20III.pdf
http://repository.mercubuana.ac.id/48604/13/14.%20BAB%20IV.pdf
http://repository.mercubuana.ac.id/48604/14/15.%20BAB%20V.pdf
http://repository.mercubuana.ac.id/48604/15/16.%20BAB%20VI.pdf
http://repository.mercubuana.ac.id/48604/17/17.%20Daftar%20Pustaka.pdf
http://repository.mercubuana.ac.id/48604/16/18.%20LAMPIRAN.pdf
http://repository.mercubuana.ac.id/48604/

Internet

http://repository.mercubuana.ac.id/48604/1/1.%20Halaman%20Judul.pdf
http://repository.mercubuana.ac.id/48604/2/2.%20Abstrak.pdf
http://repository.mercubuana.ac.id/48604/3/3.%20Lembar%20pernyataan.pdf
http://repository.mercubuana.ac.id/48604/4/4.%20Lembar%20pengesahan.pdf
http://repository.mercubuana.ac.id/48604/5/5.%20Kata%20Pengantar.pdf
http://repository.mercubuana.ac.id/48604/6/6.%20Daftar%20Isi.pdf
http://repository.mercubuana.ac.id/48604/7/7.%20Daftar%20Tabel.pdf
http://repository.mercubuana.ac.id/48604/8/8.%20Daftar%20Gambar.pdf
http://repository.mercubuana.ac.id/48604/9/10.%20Daftar%20Lampiran.pdf
http://repository.mercubuana.ac.id/48604/10/11.%20BAB%20I.pdf
http://repository.mercubuana.ac.id/48604/11/12.%20BAB%20II.pdf
http://repository.mercubuana.ac.id/48604/12/13.%20BAB%20III.pdf
http://repository.mercubuana.ac.id/48604/13/14.%20BAB%20IV.pdf
http://repository.mercubuana.ac.id/48604/14/15.%20BAB%20V.pdf
http://repository.mercubuana.ac.id/48604/15/16.%20BAB%20VI.pdf
http://repository.mercubuana.ac.id/48604/17/17.%20Daftar%20Pustaka.pdf
http://repository.mercubuana.ac.id/48604/16/18.%20LAMPIRAN.pdf
http://repository.mercubuana.ac.id/48604/

Lokasi

Koleksi Repository Universitas Mercu Buana
Gedung Perpustakaan Universitas Mercu Buana
Institusi Universitas Mercu Buana
Kota Jakarta Barat
Provinsi DKI JAKARTA
Kontak Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini.

Lihat Juga