Lihat Juga

• Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia / Debby Erwina
  oleh: Debby Erwina, author
  Terbitan: (2013)
• PENGARUH BRAND IDENTIFICATION DAN STORE BRANDSTERHADAP BRAND LOYALTY: CUSTOMER SATISFACTION SEBAGAI VARIABEL MEDIATOR
  oleh: Heidy, Heidy, et al.
  Terbitan: (2015)
• Pengaruh Service Quality, Trust dan Corporate Image Terhadap Customer Loyalty: Customer Satisfaction Sebagai Variabel
  oleh: Prasetio, William, et al.
  Terbitan: (2014)
• PENGARUH BRAND IMAGE, SERVICE QUALITY, DAN CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP CUSTOMER LOYALTY
  oleh: Hendy, Samuel, et al.
• Analisa pengaruh service recovery terhadap trust, word of mouth, dan consumer loyalty dengan kepuasan konsumen sebagai variabel mediasi pada Matahari dan Rimo Department Store di Surabaya
  oleh: NAN DINI DESI DERIA
  Terbitan: (2009)