ANALISIS KUALITAS PELAYANAN DAN KEPUASAN NASABAH PADA BANK SYARIAH DENGAN MENGGUNAKAN ANALISA CONJOINT STUDI PADA BANK SYARIAH BUMN DI KOTA MALANG
| Main Author: | Syabana, Muhammad Ananda Luthfi |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2019
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| Subjects: | |
| Online Access: |
http://eprints.umm.ac.id/55459/3/BAB%20I.pdf http://eprints.umm.ac.id/55459/4/BAB%20II.pdf http://eprints.umm.ac.id/55459/5/BAB%20III.pdf http://eprints.umm.ac.id/55459/6/BAB%20IV.pdf http://eprints.umm.ac.id/55459/7/BAB%20V.pdf http://eprints.umm.ac.id/55459/8/LAMPIRAN.pdf http://eprints.umm.ac.id/55459/47/PENDAHULUAN.pdf http://eprints.umm.ac.id/55459/ |
Daftar Isi:
- The aim of this study to evaluate the perception of Malang Islamic banking customers regarding customers evaluation of BUMN Islamic banks service quality. Service quality in this study divided into 9 main elements which are cost, realibility, security and privacy, ease of use, product protofolio, accessibility, competence and credibility, convenience and the last responsiveness. The object of this research is BUMN Islamic banks customers of Bank Syariah Mandiri, Bank BNI Syariah, Bank BRI Syariah and Bank BTN Syariah. A survey used to collect primary data and also with 100 usable questioneres to analyses this research. A conjoint analysis were used in this study. By using statistic SPSS 26 application can help to serve stimuli cards with orthogonal design and also helps to perform the analysis in this study. The result of this study shown that operational banking time became the most importance percived atribute by BUMN Islamic bank customers, with longer duration on operational banking time perweek. Wich this indicate that BUMN Islamic bank with longer duration of operational banking time perweeek will more satisfying for BUMN Islamic bank customers.