PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM)(STUDI KASUS : UNIT PELAKSANA TEKNIS (UPT) POLIKLINIK HEWANYOGYAKARTA )IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM)(CASE STUDY : TECHNICAL IMPLEMENTATION UNIT YOGYAKARTAVETERINARY POLYCLINICS) - Deborah Kurniawati, S.Kom., M.Cs. (STMIK AKAKOM Yogyakarta, 2017)