Lihat Juga

• ANALISIS HUBUNGAN ANTARA SERVICE QUALITY, CUSTOMER SATISFACTION, DAN SWITCHING COST TERHADAP CUSTOMER LOYALTY; STUDI KASUS PERPINDAHAN GSM KE CDMA MAHASISWA DI DEPOK
  oleh: Halim, Rizal Edy
  Terbitan: (2007)
• Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta
  oleh: Adhitya Buwono, author, et al.
  Terbitan: (2010)
• Pengaruh service failure severity service recovery justice dan perceived switching costs terhadap customer loyalty studi kasus PT. Telkom speedy = The relationship of service failure severity service recovery justice and perceived switching costs with customer loyalty case study PT. Telkom speedy
  Terbitan: (2013)
• Analisis pengaruh service quality terhadap customer satisfaction attitudinal loyalty dan behavioral future intentions for participation di sebuah pusat kebugaran di Depok Jawa Barat = The influence of service quality on customer satisfaction attitudinal loyalty and behavioral future intentions for participation in a fitness centre in Depok West Java / Ridzki Meutia Pramadita
  oleh: Ridzki Meutia Pramadita, author
  Terbitan: (2014)
• Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia / Debby Erwina
  oleh: Debby Erwina, author
  Terbitan: (2013)