-. (2001). Total Quality Managenet TQM Cet. 1 (Edisi Ke-4 Cet.1.). Yokyakarta: yayasan Andi.
Chicago Style Citation-. Total Quality Managenet TQM Cet. 1. Edisi Ke-4 Cet.1. Yokyakarta: yayasan Andi, 2001.
MLA Citation-. Total Quality Managenet TQM Cet. 1. Edisi Ke-4 Cet.1. Yokyakarta: yayasan Andi, 2001.
Warning: These citations may not always be 100% accurate.