, F. T. (2016). Service, Quality dan Satisfaction (Edisi 4). Andi.
Chicago Style Citation, Fandy Tjiptono. Service, Quality Dan Satisfaction (Edisi 4). Andi, 2016.
MLA Citation, Fandy Tjiptono. Service, Quality Dan Satisfaction (Edisi 4). Andi, 2016.
Warning: These citations may not always be 100% accurate.