The Service-Profit Chain: Creating External Service Quality by Managing Internal Service Quality
| Main Authors: | Tjahyadi, Rully Arlan, Kristiawan, Allen |
|---|---|
| Format: | Proceeding PeerReviewed Book |
| Terbitan: |
, 2008
|
| Subjects: | |
| Online Access: |
http://repository.maranatha.edu/23935/2/5.%20The%20Service%20Profit%20Chain_Creating...%28final%29.pdf http://repository.maranatha.edu/23935/ |
Internet
http://repository.maranatha.edu/23935/2/5.%20The%20Service%20Profit%20Chain_Creating...%28final%29.pdfhttp://repository.maranatha.edu/23935/
Lokasi
| Koleksi | Maranatha Repository System |
|---|---|
| Gedung | Perpustakaan Universitas Kristen Maranatha |
| Institusi | Universitas Kristen Maranatha |
| Kota | BANDUNG |
| Provinsi | JAWA BARAT |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |