Margaretha, Y. (2011). Customer-Employee Relationship: Pengujian Model Srvice-Profit Chain (SPC) (Studi Empirik pada Kantor Cabang Pusat Bank BCA di Bandung).
Chicago Style CitationMargaretha, Yolla. Customer-Employee Relationship: Pengujian Model Srvice-Profit Chain (SPC) (Studi Empirik Pada Kantor Cabang Pusat Bank BCA Di Bandung). 2011.
MLA CitationMargaretha, Yolla. Customer-Employee Relationship: Pengujian Model Srvice-Profit Chain (SPC) (Studi Empirik Pada Kantor Cabang Pusat Bank BCA Di Bandung). 2011.
Warning: These citations may not always be 100% accurate.