Kusumawardhana, Galih. 2009. Refusal Strategies in Bargaining Used by Indonesian Chinese Buyers in Pasar Besar Market, Malang. S-1 Thesis, English Department, State University of Malang. Advisor: Dr. Nur Mukminatien, M.Pd - Galih Kusuma Wardhana; Perpustakaan UM (2009)