Analisis Hubungan Service Recovery terhadap Complaining Behavior dan Dampaknya terhadap Brand Switching
| Main Authors: | Tauriana, Dian, Christine, Christine |
|---|---|
| Other Authors: | Faculty of Economics and Business |
| Format: | Article info application/pdf |
| Bahasa: | eng |
| Terbitan: |
Bina Nusantara University
, 2011
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| Subjects: | |
| Online Access: |
http://journal.binus.ac.id/index.php/BBR/article/view/1116 http://journal.binus.ac.id/index.php/BBR/article/view/1116/982 |
Internet
http://journal.binus.ac.id/index.php/BBR/article/view/1116http://journal.binus.ac.id/index.php/BBR/article/view/1116/982
Lokasi
| Koleksi | Binus Business Review |
|---|---|
| Gedung | Binus University Library and Knowledge Center |
| Institusi | Universitas Bina Nusantara |
| Kota | JAKARTA BARAT |
| Provinsi | DKI JAKARTA |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |