DAMPAK TYPE OF SERVICE FAILURE DAN SERVICE RECOVERY STRATEGY TERHADAP ANGER DAN CUSTOMER OVERALL SATISFACTION
| Main Author: | ALFANI ATIKAH DALIYA, 041211233129 |
|---|---|
| Format: | Thesis NonPeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2016
|
| Subjects: | |
| Online Access: |
http://repository.unair.ac.id/58535/1/1.%20ABSTRAK%20B%2013-17%20Dal%20d.pdf http://repository.unair.ac.id/58535/2/2.%20FULLTEXT%20B%2013-17%20Dal%20d.pdf http://repository.unair.ac.id/58535/3/1.%20ABSTRAK%20B%2013-17%20Dal%20d.pdf http://repository.unair.ac.id/58535/4/2.%20FULLTEXT%20B%2013-17%20Dal%20d.pdf http://repository.unair.ac.id/58535/ http://lib.unair.ac.id |
Internet
http://repository.unair.ac.id/58535/1/1.%20ABSTRAK%20B%2013-17%20Dal%20d.pdfhttp://repository.unair.ac.id/58535/2/2.%20FULLTEXT%20B%2013-17%20Dal%20d.pdf
http://repository.unair.ac.id/58535/3/1.%20ABSTRAK%20B%2013-17%20Dal%20d.pdf
http://repository.unair.ac.id/58535/4/2.%20FULLTEXT%20B%2013-17%20Dal%20d.pdf
http://repository.unair.ac.id/58535/
http://lib.unair.ac.id
Lokasi
| Koleksi | Airlangga Institutional Repositories |
|---|---|
| Gedung | Perpustakaan Universitas Airlangga |
| Institusi | Universitas Airlangga |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |