STRATEGI PENINGKATAN PELAYANAN HOTEL MELALUI GUEST LOUNDRY DAN HOUSE LOUNDRY DI LOUNDRY DEPARTMENT SHERATON SURABAYA HOTEL AND TOWERS (STUDI DESKRIPTIF TENTANG PENGARUH PELAYANAN GUEST LOUNDRY DAN HOUSE LOUNDRY TERHADAP KELANCARAN OPERASIONAL SHERATON SURABAYA HOTEL DAN TOWERS) ) - AGUS ARIANTO, 0'79710321-S (2000)