ANALISIS PENGARUH SERVICE QUALITY DAN E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY PADA PT. BPK GUNUNG MULIA
| Main Authors: | UTOMO, SESARYANTO, Wibawa Djojo, Brata |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
, 2013
|
| Online Access: |
http://eprints.binus.ac.id/26055/ http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2013-1-00188-MN |
Internet
http://eprints.binus.ac.id/26055/http://library.binus.ac.id/Collections/ethesis_detail.aspx?ethesisid=2013-1-00188-MN
Lokasi
| Koleksi | Binus University e-Thesis Repository |
|---|---|
| Gedung | Binus University Library and Knowledge Center |
| Institusi | Universitas Bina Nusantara |
| Kota | JAKARTA BARAT |
| Provinsi | DKI JAKARTA |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |