PERSEPSI PASIEN TERHADAP MUTU PELAYANAN DOKTER DITINJAU DARI KARAKTERISTIK DAN MUTU PELAYANAN DOKTER DI INSTALASI RAWAT JALAN RSI SUNAN KUDUS TAHUN 2005 ( PATIENTâS PERCEPTION ABOUT THE QUALITY OF MEDICAL SERVICES BASED ON CHARACTERISTICS AND QUALITY DIMENSION OF MEDICAL SERVICES AT THE OUT PATIENT INSTALLATION OF SUNAN KUDUS ISLAMIC HOSPITAL 2005) - Ariadi, Hilal (2005)