Analisis Pengaruh Kompetensi Interpersonal Perawat Terhadap Persepsi Kepuasan Pasien Rawat Inap RSUD Batang (Analysis of Nurse's Interpersonal Competency That Influence the Perception of the Patient's Satisfaction at Inpatient Services at Batang Public Hospital) - Muchlasin, Muchlasin (2004)