PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN, NILAI, KEPERCAYAAN DAN LOYALITAS PELANGGAN RUMAH TANGGA (PERUSAHAAN DAERAH AIR MINUM KOTA KENDARI)
The study aims to find out the influence of service quality on customers’_x000D_ loyalty mediated by customers’ satisfaction and customers’ value, the influence of_x000D_ service quality on customers’ satisfaction mediated by customers’ value and the_x000D_ influence of customers’ satisfaction and c...
| Main Author: | ISHAK AWALUDDIN ; Prof. Dr. Margono Setiawan, SE., SU,Prof. Dr. Djumilah Hadiwidjojo, SE ,Dr. Mintarti Rahayu, SE., MS (-) |
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| Format: | |
| Terbitan: |
Malang :
Disertasi Manajemen FEB - UB
, 2013 |
| Edition: | 0830407136 |
| Subjects: | |
| Online Access: |
http://digilib.ub.ac.id/opac/detail-opac?id=92851 |
Internet
http://digilib.ub.ac.id/opac/detail-opac?id=92851Lokasi
| Koleksi | Katalog Universitas Brawijaya Malang |
|---|---|
| Gedung | Perpustakaan Universitas Brawijaya |
| Institusi | Universitas Brawijaya |
| Kota | MALANG |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |