PENGEMBANGAN KONSEP KUALITAS LAYANAN DARI PENGALAMAN PELINTAS BATAS (Studi di Pintu Perbatasan (Border) Entikong, Kabupaten Sanggau, Provinsi Kalimantan Barat)

The general aim of this study to develop the concept of service quality for_x000D_ border cases, through the perceptions of border crossers concerning with the_x000D_ performance service sector staff physical environment, and technical facilities in a_x000D_ a land border. In addition this study wil...

Full description

Main Author: DEDI HERDIANSYAH ; Prof.Dr. Djumilah Zain, SE,Prof. Armanu Thoyib, SE.,M.Sc.,Ph.D,Dr. Fatchur Rohman, SE.,M.Si (-)
Format:
Terbitan: Malang : Disertasi Manajemen FEB - UB

, 2012
Edition: 0930202007
Subjects:
Online Access: http://digilib.ub.ac.id/opac/detail-opac?id=92701

Internet

http://digilib.ub.ac.id/opac/detail-opac?id=92701

Lokasi

Koleksi Katalog Universitas Brawijaya Malang
Gedung Perpustakaan Universitas Brawijaya
Institusi Universitas Brawijaya
Kota MALANG
Provinsi JAWA TIMUR
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