PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN YANG DIMEDIASI OLEH KEPERCAYAAN (Studi pada Mahasiswa di LDC FEB UB)
The objective of this study on students at LDC FEB UB is to analyze the _x000D_ influence of service quality on customer satisfaction through trust as the mediator_x000D_ variable. This explanatory research explains causal relationship between variables_x000D_ through hypothesis testing. Using purpo...
| Main Author: | Umaamah ; Sunaryo SE., M.Si., Ph.D (-) |
|---|---|
| Format: | |
| Terbitan: |
Malang :
Manajemen FEB - UB
, 2018 |
| Edition: | 115020201111052 |
| Subjects: | |
| Online Access: |
http://digilib.ub.ac.id/opac/detail-opac?id=92568 |
Internet
http://digilib.ub.ac.id/opac/detail-opac?id=92568Lokasi
| Koleksi | Katalog Universitas Brawijaya Malang |
|---|---|
| Gedung | Perpustakaan Universitas Brawijaya |
| Institusi | Universitas Brawijaya |
| Kota | MALANG |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |