Lihat Juga

• Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia / Debby Erwina
  oleh: Debby Erwina, author
  Terbitan: (2013)
• Analisa pengaruh customer satisfaction dan brand preference terhadap repurchase intention pada store Zara Tunjungan Plaza
  oleh: Wijaya, Ika
  Terbitan: (2012)
• Pengaruh shopping attributes terhadap positive word of mouth melalui customer satisfaction pada wisatawan domestik yang berbelanja di Tunjungan Plaza Surabaya
  oleh: DAVID NATHANIEL
  Terbitan: (2013)
• Pengaruh Customer Dissatisfaction dan Negative Word of Mouth Terhadap Switching Intention dan Complaint Behaviour Pelanggan (Study Pada Pelanggan Speedy di Kota Bandung)
  oleh: Ika Ahmad Ihsan
  Terbitan: (2011)
• Analisis pengaruh pelayanan karyawan terhadap kepuasan pelanggan dan word of mouth intention pada restoran casual dining di Jakarta = Analysis of the effect of employee service on customer satisfaction and word of mouth intention at casual dining restaurants in Jakarta
  oleh: Nadya Annisa Fitria, author, et al.
  Terbitan: (2019)