The Analysis of Customer Relationship Marketing Impact Toward Customer Satisfaction At Astra Credit Company Surabaya - Hongdiyanto, Charly (Proceeding, Quality, Competitiveness, and Value-Added Services in Solving Predetermined Global Crisis – Vol.3, Desember 2009 – ISSN: 1978-774X - International Seminar on Industrial Engineering And Management (ISIEM), 2013)