ANALISA KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN BENGKEL DENGAN METODE SERVQUAL DAN QFD (Studi kasus di Shop And Drive Astra Otoparts CV. Fastlube Mas )
| Main Author: | Frida Sandia, Puspita |
|---|---|
| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2010
|
| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/646/1/file1.pdf http://eprints.upnjatim.ac.id/646/2/file2.pdf http://www.upnjatim.ac.id http://eprints.upnjatim.ac.id/646/ |
Internet
http://eprints.upnjatim.ac.id/646/1/file1.pdfhttp://eprints.upnjatim.ac.id/646/2/file2.pdf
http://www.upnjatim.ac.id
http://eprints.upnjatim.ac.id/646/
Lokasi
| Koleksi | Digital Repository UPN Veteran Jatim |
|---|---|
| Gedung | Perpustakaan UPN Veteran Jawa Timur |
| Institusi | UPN Veteran Jawa Timur |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |