APA Citation

Barnes, J. G. (2002). Secrets of customer relationship management: Its all about how to make them feel. McGraw-Hill.

Chicago Style Citation

Barnes, James G. Secrets of Customer Relationship Management: Its All About How to Make Them Feel. McGraw-Hill, 2002.

MLA Citation

Barnes, James G. Secrets of Customer Relationship Management: Its All About How to Make Them Feel. McGraw-Hill, 2002.

Warning: These citations may not always be 100% accurate.