APA Citation

Tjiptono, F. (2012). Service Management Mewujudkan Layanan Prima. ANDI.

Chicago Style Citation

Tjiptono, Fandy. Service Management Mewujudkan Layanan Prima. ANDI, 2012.

MLA Citation

Tjiptono, Fandy. Service Management Mewujudkan Layanan Prima. ANDI, 2012.

Warning: These citations may not always be 100% accurate.