Analisis Kualitas Jasapelayanan Perpustakaan PascasarjanaUniversitas Gadjah Mada Yogyakarta (Service Quality Analysis Of PostgraduateLibrary of Gadjah Mada University Yogyakarta - Perpustakaan UGM, i-lib ([Yogyakarta] : Universitas Gadjah Mada, 2004)