Harapan konsumen terhadap pelayanan keperawatan: Penelitian Kualitatif Di RSU DharmaYadnya Denpasar Bali = customer expectation towards nursing care: A Qualitative Study at Dharma Yadnya Private Hospital, Denpasar Bali - Perpustakaan UGM, i-lib ([Yogyakarta] : Universitas Gadjah Mada, 2001)