Analisis Kepuasan Pemakai Terhadap Pelayanan Perpustakaan Nasional Provinsi Daerah Istimewa Yogyakarta = An Analysis on User Satisfaction of the Services Provided by National Library of Yogyakarta Province - Perpustakaan UGM, i-lib ([Yogyakarta] : Universitas Gadjah Mada, 2004)