Analisis Faktor-Faktor Kualitas Sistem Informasi Direktorat Akademik Universitas Gadjah Mada yang Mempengaruhi Kepuasan Pengguna Dengan Metode Servqual
| Main Authors: | , GRAHA GANINDRA GOUTAMA, , Dr. Sumiyana, M.Si., Ak. |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2013
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/126604/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=66831 |
Daftar Isi:
- This study investigates the factors of service quality information system Direktorat Akademik Universitas Gadjah Mada that affects the user satisfaction of information systems services. In this study, there are six factors of service quality information system that is tangible, reliability, responsiveness, assurance, empathy, and aesthetic. Furthermore, this study also examined whether the factors of service quality information system is more influenced towards service user satisfaction of information systems. This studi conclude that tangible, assurance, empathy, and aesthetic are influence positively on user satisfaction significantly. However, information system service quality factor are reliability and responsiveness not significantly influence user satisfaction. This research suggest that companies with the high quality level of information system service quality, then the user satisfaction of information systems service will also be high.