APA Citation

Tjiptono, F. (2011). Service, quality and satisfaction. Penerbit ANDI.

Chicago Style Citation

Tjiptono, Fandy. Service, Quality and Satisfaction. Penerbit ANDI, 2011.

MLA Citation

Tjiptono, Fandy. Service, Quality and Satisfaction. Penerbit ANDI, 2011.

Warning: These citations may not always be 100% accurate.