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The impact of E-service quality and perceived value on OVO's brand trust mediated by customer e-satisfaction in Surabaya

Tersimpan di:
Main Author: Santoso, Josephine Vina
Format: Thesis NonPeerReviewed Book
Bahasa: eng
Terbitan: , 2020
Subjects:
International Business Management
Online Access: http://repository.wima.ac.id/21282/3/ABSTRAK.pdf
http://repository.wima.ac.id/21282/2/CHAPTER%201.pdf
http://repository.wima.ac.id/21282/4/CHAPTER%202.pdf
http://repository.wima.ac.id/21282/5/CHAPTER%203.pdf
http://repository.wima.ac.id/21282/6/CHAPTER%204.pdf
http://repository.wima.ac.id/21282/7/CHAPTER%205.pdf
http://repository.wima.ac.id/21282/8/APPENDIX.pdf
http://repository.wima.ac.id/21282/
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Internet

http://repository.wima.ac.id/21282/3/ABSTRAK.pdf
http://repository.wima.ac.id/21282/2/CHAPTER%201.pdf
http://repository.wima.ac.id/21282/4/CHAPTER%202.pdf
http://repository.wima.ac.id/21282/5/CHAPTER%203.pdf
http://repository.wima.ac.id/21282/6/CHAPTER%204.pdf
http://repository.wima.ac.id/21282/7/CHAPTER%205.pdf
http://repository.wima.ac.id/21282/8/APPENDIX.pdf
http://repository.wima.ac.id/21282/

Lokasi

Koleksi Repository Widya Mandala Catholic University Surabaya
Gedung Perpustakaan Universitas Katolik Widya Mandala Surabaya
Institusi Universitas Katolik Widya Mandala Surabaya
Kota KOTA SURABAYA
Provinsi JAWA TIMUR
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Lihat Juga

  • How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction
    oleh: Prameka, Adelia Shabrina, et al.
    Terbitan: (2017)
  • Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia / Debby Erwina
    oleh: Debby Erwina, author
    Terbitan: (2013)
  • The influence of service quality and brand image toward customer satisfaction that impacts on customer loyalty (case study of Pizza Hut Restaurant)
    oleh: Gita amelia septiani
    Terbitan: (2016)
  • THE IMPACT OF SERVICE QUALITY, CUSTOMER PERCEIVED VALUE, AND BRAND EXPERIENCE ON LOYALTY WITH CUSTOMER SATISFACTION AS INTERVENING VARIABLE (A Study on Lion Air Customers in Java)
    oleh: Praditya, Avianto Dimas, et al.
    Terbitan: (2018)
  • Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon / Yulina Lestari
    oleh: Yulina Lestari, author
    Terbitan: (2014)
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