INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA
| Main Authors: | Hartono, Markus, Suryani, Rosita Meitha, Ongkowijoyo, Grandy |
|---|---|
| Format: | Article PeerReviewed application/pdf |
| Terbitan: |
ISIEM
, 2013
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| Subjects: | |
| Online Access: |
http://repository.ubaya.ac.id/3242/7/Hartono_Integrating%20Kansei_2013.pdf http://isiem.net http://repository.ubaya.ac.id/3242/ |
Internet
http://repository.ubaya.ac.id/3242/7/Hartono_Integrating%20Kansei_2013.pdfhttp://isiem.net
http://repository.ubaya.ac.id/3242/
Lokasi
| Koleksi | Repositori Universitas Surabaya |
|---|---|
| Gedung | Perpustakaan Universitas Surabaya |
| Institusi | Universitas Surabaya |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |