Incorporating customer emotional needs using Kansei Engineering and Kano model to support Customer Relationship Management: A case study in healthcare services
| Main Authors: | Hartono, Markus, Sari, Yenny, Laelianus, Gabriela |
|---|---|
| Format: | Proceeding PeerReviewed application/pdf |
| Terbitan: |
Universitas Udayana - Bali
, 2014
|
| Subjects: | |
| Online Access: |
http://repository.ubaya.ac.id/22080/7/MarkusHartono_APCHIErgofuture_Abstract_2014.pdf http://repository.ubaya.ac.id/22080/8/MarkusHartono_APCHIErgofuture_2014.pdf http://repository.ubaya.ac.id/22080/ |
Internet
http://repository.ubaya.ac.id/22080/7/MarkusHartono_APCHIErgofuture_Abstract_2014.pdfhttp://repository.ubaya.ac.id/22080/8/MarkusHartono_APCHIErgofuture_2014.pdf
http://repository.ubaya.ac.id/22080/
Lokasi
| Koleksi | Repositori Universitas Surabaya |
|---|---|
| Gedung | Perpustakaan Universitas Surabaya |
| Institusi | Universitas Surabaya |
| Kota | KOTA SURABAYA |
| Provinsi | JAWA TIMUR |
| Kontak | Butuh informasi lebih lanjut? Hubungi pustakawan institusi ini. |