Perspektif Customer dalam Mengukur Kinerja Instalasi Farmasi RSUD X dengan Pendekatan Balanced Scorecard Customer?s Perspective in Performance Assessment of Pharmacy Instillation of RSUD X with Balanced Scorecard - Sulistyaningrum, Indriyati Hadi (Fakultas Kedokteran, Universitas Islam Sultan Agung (UNISSULA), 2014)