Persepsi pelanggan tentang kualitas pelayanan pada UPT Pusat Perkayuan Dinas Pertanian dan Kehutanan Propinsi DKI Jakarta = Customer's perceptions towards service quality in technical implementation unit of the logging center in agriculture and forestry service office in the special province of Jakarta - Edwin Fatmanto, author (Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004)