Penerapan total performance scorecard melalui pelaksanaan gugus kendali mutu dalam rangka meningkatkan kinerja terintegrasi : studi kasus di PT Inti Everspring Indonesia = Total performance scorecard implementation through quality control circle activity to improve performance with integrity : case study in PT. Inti Everspring Indonesia - Asep Ridwan, author (Fakultas Teknik Universitas Indonesia, 2006)