Jaminan kualitas dan kepuasan pelanggan laboratorium kesehatan masyarakat veteriner (kesmavet) Propinsi DKI Jakarta = Quality assurance and customers' satisfaction of the laboratorium of veterinary public health of the special territory of the capital city of Jakarta - Masyita Taqwa, author (Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004)