Analisis penerapan sistem manajemen mutu iso 9001:2000 di PT. Asuransi Jasindo Kantor Pusat = Analysis of quality management system ISO 9001:2000 implementation at PT. Asuransi Jasindo Headquarter - Sofni Wardhani, author (Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2004)