Maladministrasi pelayanan publik dalam proses penerimaan peserta didik baru (PPDB) di sektor pendidikan dari lingkup pengawasan Ombudsman (Studi laporan pengaduan 2013-2014) = Public service maladministration of new student recruitment in educational sector from Ombudsman (Supervision scope complaint report 2013-2014) (Fakultas Hukum Universitas Indonesia, 2016)